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How We Handle Your Account Information

We collect what we need to run your account and process your bKash, Nagad or Rocket deposits—nothing more. This page explains what data we gather, how we use it, and how you can request changes or deletion.

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Pojok How We Handle Your Account Information

Privacy Questions & Data Requests

If you need to update your contact details, request a copy of the data we hold, or ask for account deletion, the support team can help. We handle data requests case by case and confirm the outcome through your registered contact method once the request is processed.

Live Chat Open the chat widget in the bottom corner and choose the privacy option from the menu. The team will walk you through the request form and confirm which details you want updated or removed from our records.
Contact Form Fill out the form on the contact page with your account username and a brief note explaining what data you want to access, correct or delete. We respond within two to three business days with the next steps and any verification needed.
Account Settings Log in and visit the profile section to change your email address, phone number or password yourself. For deeper requests like export or deletion, contact support directly so we can verify your identity before making those changes.

How We Protect Your Information

We built account security and data handling into the platform from the start. SSL encryption protects every page you visit and every form you submit. Payment data like your bKash or Nagad mobile number is stored in hashed form so even internal logs do not expose the full identifier. Access controls limit who on the team can view account records, and audit trails track every action taken on your data.

Encrypted Connections Every session runs over HTTPS with SSL certificates that automatically renew. When you enter your payment details or log in, the connection between your device and our servers is encrypted end to end so third parties cannot intercept the data.
Secure Payment Storage We store only the minimum payment information needed to process deposits and withdrawals. Full card numbers and mobile wallet PINs never reach our servers; the payment gateway handles tokenisation so we receive an identifier, not your raw credentials.
Cookie Policy Cookies remember your login state and language preference so you do not have to re-enter them on every visit. Analytics cookies help us see which pages load slowly on mobile. You can clear cookies in your browser settings anytime; account functions will still work but you may need to log in again.
Data Retention We keep transaction records for the period our internal compliance framework requires, then archive or delete them. If you close your account and request full deletion, we remove personal identifiers but retain anonymised transaction logs to meet any audit obligations in eligible regions.

Privacy Policy Questions

We ask for your email address, phone number, date of birth and preferred payment method during registration. When you deposit via bKash, Nagad or Rocket, we record the transaction reference and amount to match the payment to your wallet balance.

Yes. Contact support through live chat or the form and state that you want a data export. We will verify your identity, then send a file with your account details, transaction history and any support tickets within a few business days.

Once you request account closure, we deactivate login access immediately. Personal identifiers are deleted within thirty days, though we retain anonymised transaction logs for internal record-keeping and any legal requirements in eligible regions where we operate.

We share payment transaction data with the gateway that processes bKash, Nagad and Rocket deposits, and we may disclose records if required by law in eligible jurisdictions. We do not sell or rent your details to marketing companies or other operators.

Log in, go to account settings, and edit the contact fields directly. If you cannot access your account because the old email is inactive, contact support with proof of identity so the team can update the record manually.

We use session cookies to keep you logged in, preference cookies to remember your language choice, and analytics cookies to measure page performance. You can disable cookies in your browser, but some account features may require you to log in again on each visit.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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